FAQ

1. What type of payment do you accept?

We offer a variety of online payment methods to ensure our customers can place orders with ease.

We accept Visa, MasterCard, Paypal, Western Union, MoneyGram and T/T. Security measures are taken to protect your personal information against access by unauthorized persons and against illegal processes, accidental loss, destruction and damage. We do this to ensure our customers are safe while they shop.

 

2. Why is my payment declined?

a.Check the information you filled in during checkout.

b.Check if there is enough money in your account.

d.Use the card we cannot accept.

 

3.What can I do after my payment is refused?

a.Contact your bank to process your next order and try again.

b.Switch to another card.

c.Change another payment method such as Western Union/MoneyGram.

 

4.Does the product come with its original box?

All products are shipped with original dust bags and signature boxes.

 

5.Which carrier do you use for my package and how long does shipping take?

a.Shipping time: maximum 20 working days for shipping.

b.Express delivery with tracking number: DHL, EMS, UPS, FedEx, UPS

c.Free EMS shipping on all orders. Accept drop shipping.

 

6.Do I have to pay taxes?

All fees are included and you don't need to pay any other fees.

 

7.Can I pay extra to ship orders overnight?

All international delivery company cannot deliver next day. Please order before your big day.

 

8.Will you send me spam if I subscribe to you?

We promise that we will never send spam to our customers and always keep customer information secure.

 

9.When will I receive my email response?

Our customer service team always does its best to respond to your emails within 24 hours on business days, and we also offer online live chat.